RMV Introduces Free In-Branch WiFi at Agency’s Eight Busiest Branches
Customers enjoy free internet service during branch visits
BOSTON – Wednesday, September 2, 2015 – The Massachusetts Registry of Motor Vehicles today announced the availability of free in-branch WiFi service for customers performing transactions at eight branch locations across the Commonwealth. The RMV is offering this amenity as part of its effort to enhance customer service and modernize branch operations.
“The RMV is pleased to expand access to WiFi to enhance our customers’ service experience,” said Registrar Erin Deveney. “Customers will now have the convenience of internet access at their disposal to perform either work or other leisure activities online.”
The WiFi service has been available in the Boston Haymarket Branch since the facility opened last September. The RMV recently opened the network to customers earlier this month for seven more branches. Since that time, approximately 5,000 people have used the service. The RMV intends to monitor usage prior to bringing the service to additional branch locations.
The information below outlines the total number of connections to WiFi per branch since the service’s inception at the beginning of last month.
RMV Branch Location
|
Average Number of Customer Connections to WiFi
|
Braintree
|
2,158
|
Brockton
|
672
|
Haymarket
|
4,374
|
Revere
|
1,258
|
Springfield
|
1,169
|
Watertown
|
2,831
|
Wilmington
|
2,587
|
Worcester
|
1,845
|
WiFi gives customers the ability to connect to the internet and other sources through various portable technologies including mobile phones, tablets, and laptops. Customers logging on are directed to www.MassRMV.com and from there are able to access the internet. For service reliability and bandwidth reasons, video streaming sites such as Netflix and YouTube are not available. In addition, adult content sites have also been blocked.
Customers are encouraged to Tweet us about the service @MassRMV #InBranchWiFi.
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