Tuesday, October 10, 2017

Mayor Fung Highlights Successful Computer System Rollout in Cranston

CRANSTON, RI—Cranston Mayor Allan W. Fung is highlighting the successful rollout of a new online tax payment and electronic billing system implemented by the city’s Tax Collections department this summer at the start of the current fiscal year.

About $1.5 million in motor vehicle, real estate, personal property taxes and sewer assessments has been collected through the new system so far, with more than 12,000 taxpayers taking advantage of the fast and convenient service offered on both the web and mobile versions. Mayor Fung is urging all taxpayers to use the system to make their second quarter payments or to sign up for scheduled payments before the Oct. 16, 2017 due date.

“This rollout occurred during an uncertain time with the state budget temporarily stalled for weeks and the car tax phaseout in limbo,” commented Mayor Fung. “Despite those challenges, our team in City Hall was prepared to launch the new system and worked tirelessly beforehand to ensure they could handle any hiccups along the way.”

City Treasurer David Capuano, working closely with the city’s service provider, InvoiceCloud, was able to quickly resolve customer issues and answer questions to ensure a smooth rollout.

“I am extremely proud of my staff in Tax Collection who worked in cooperation with all of our other city employees to successfully move Cranston into a new technology age,” Capuano said.

The city chose InvoiceCloud because the system is easy to use and employs strong security measures, such as double encryption and secure servers. All financial information is protected and account information displayed online is truncated to protect confidential data. Even the City of Cranston does not see a customer’s complete account information. Additionally, no information is shared with third parties.

The online payment system enables taxpayers to pay with credit and debit cards or bank transfers and register an account to schedule future payments, pay by text message and receive email reminders and confirmations. Other services include paperless billing, linking of multiple accounts and autopay.

A 2.95 percent service fee applies to all credit and debit card payments. Electronic checks (ACH) payments incur a .60 cent fee. Taxpayers are encouraged to pay by electronic check for the lowest service fee. 

For more information, visit: http://bit.ly/2fXKCpM to view the online FAQ. The online payment system is accessible here: http://bit.ly/2fXxzEQ

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